Control and Convenience

USM not only delivers high-quality service, but we offer each client the ultimate in control and convenience. The dedicated account team we assign to each customer thoroughly understands their client’s needs and addresses special requests and program changes in a timely, responsive manner. To make our programs effortless to manage, each USM client is supported by:

• A single point of contact working with a dedicated account team that is available 24 hours a day, 7 days a week, 365 days a year.
• Our in-house IT staff and proprietary National Account System that enable us to customize invoicing and reporting to meet each client’s unique specifications.
• A customer accessible Web portal that links our clients to real-time program information documented by digital photographs and reports from our Area Managers.
• A knowledgeable and trusted partner with a wide breadth of services to address multiple maintenance needs.
• A guarantee that in emergency response situations we will have a crew on your site within two hours.