R&M Services

USM can streamline delivery of a comprehensive repair and maintenance program – in emergencies and through ongoing maintenance. You can keep your focus on your core business and strategic initiatives; we’ll keep your facilities operating smoothly through everything else.

Try a new, better approach

The USM Repair & Maintenance (R&M) program evaluates the current R&M workflow throughout your entire organization. We analyze call volume and business rules to identify ways to improve efficiency and capacity. Your program will be tailored to your specific needs – for service response time, operations planning, ongoing monitoring and even invoicing requirements.

Your R&M project will evolve through several phases with USM evaluating key milestones throughout the R&M life cycle. As your organization changes and grows, your R&M program will continuously change to match your needs and keep your program performing at its peak.

A process for improvement

Our propriety operating system reduces facility maintenance costs by bundling multiple R&M tasks on a single work order. Services are delivered by one vendor with one store visit or on a pre-scheduled route of multiple sites. Many leading retailers and other organizations use our system to achieve significant cost reductions through improved time management, elimination of multiple trip charges, and volume pricing.

What you can expect

• Bundled service delivery for more efficient solutions
• Real time reporting and IVR monitoring for improved reliability and asset performance
• Access to the most extensive network of service providers in the nation
• Up to 25% in cost reductions