Exterior Services National Retail Distribution Centers NATIONWIDE

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CLIENT OBJECTIVES

Centralized exterior services for distribution centers (DC’s) that deliver the following:

  • Service and support for exterior services to business critical locations
  • Cost reduction
  • Central communications for exterior services to 35+ million SF of exterior DC space
  • Standard but dynamic SOW’s to cover unique requirements and varying climatic zones

VALUE DELIVERED

USM delivered a centrally managed and technologically driven exterior services program for the DC’s, that provided the clients with:

  • Peace of mind that there will be no disruption to their supply chain during snow events
  • 10% + expense reduction
  • A single point of contact for service delivery
  • Standard SOW’s for landscaping, snow removal and lot sweeping with geographic customization

SOLUTIONS

DC’s are unique, and mission critical facilities where services like snow removal can directly impact the retailer’s supply chain and bottom line. USM implemented a comprehensive exterior services program for the DC’s by:

  • Leveraging the supplier base to drive savings, improve reliability and service levels
  • Utilizing our Certified Snow Professionals and Landscape Architects to create standard SOW’s with geographic customization to meet the DC’s unique needs
  • Streamlining communication through a Key Account Manager as the single point of contact for preseason planning, service execution, and invoicing
  • Incorporating technology to customize site plans for pre/post season planning and review; and to confirm/validate real time service delivery

By leveraging expertise and technology USM was able to achieve the client’s objectives of implementing successful exterior services programs to their DC’s.

BACKGROUND

The clients represented in this case study are two of the largest big box retailers in the U.S. with 1.2+ billion retail SF. USM also provides exterior services for their retail locations.

COMMERCIAL
RETAIL

 

OPERATING COMPANY:
USM, Inc.

CLIENT:
National Retail
Distribution Centers

PROJECT DURATION:
Ongoing

 

 

 

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